Roobet Australia Terms and Conditions
1. General Terms
1.1. About These Terms
These Terms and Conditions explain how Roobet services may be accessed and used by people in Australia, where permitted by law. They set out the rules for account use, eligibility, payments, promotions, responsible gambling, security, and customer support.
By creating an account, signing in, browsing the website, or using any available Roobet feature, you confirm that you have read these Terms and agree to follow them. If you do not agree with any part of these Terms, you should stop using the website.
1.2. About Roobet
Roobet is a crypto-focused gaming and betting brand is known internationally for digital entertainment, sportsbook features, casino-style products in permitted markets, community activity, and blockchain-based payment technology.
For users in Australia, access to any product depends on Australian law, local licensing rules, and the user’s physical location at the time of access.
2. Australian Legal Restrictions
2.1. Services That May Be Restricted
Australian law places strict limits on interactive gambling. Online casino-style games, including online slots, pokies, roulette, blackjack, and similar games of chance, cannot be provided to people physically located in Australia.
Because of these restrictions, some Roobet products described on international pages may not be available to Australian users. If a service is blocked, limited, removed, or unavailable in Australia, this is not an error or a breach of these Terms.
2.2. Your Location Matters
You must not use Roobet from Australia to access any gambling product that is prohibited under Australian law. You must also not use VPNs, proxy tools, false documents, altered location data, or any other method to hide where you are.
If Roobet believes that your location has been misrepresented, your account may be suspended, restricted, or closed. Any pending activity may also be reviewed before withdrawals or account changes are processed.
2.3. Lawful Use Only
You are responsible for making sure that your use of Roobet is legal in your location. Roobet may refuse registration, restrict account access, cancel transactions, remove features, or close accounts where required by law, regulation, internal policy, or compliance review.
3. Eligibility
3.1. Age Requirement
You must be at least 18 years old to use Roobet. If a higher minimum age applies in your state, territory, or current location, that higher age applies.
Roobet does not allow minors to create accounts, access gambling-related services, or use another person’s account. If an underage account is detected, it may be closed without notice.
3.2. Personal Account Use
Your Roobet account is for your own personal use only. You must not sell, transfer, lend, share, or allow another person to use your account.
You are responsible for all activity carried out through your login details, unless Roobet determines that the activity resulted from a security issue outside your control.
3.3. Accurate Information
You must provide true, current, and complete information when registering or completing verification. This includes your name, date of birth, address, contact details, payment information, and any documents requested for compliance checks.
If your details change, you should update them promptly.
4. Account Verification
4.1. KYC Checks
Roobet may ask you to complete identity verification before you can use certain services, make withdrawals, receive promotions, or continue using your account.
Verification may include proof of identity, proof of address, payment checks, source-of-funds information, and other documents required for anti-money laundering, safer gambling, fraud prevention, or legal compliance.
4.2. Checks Against Sanctions And Risk Databases
Roobet may check user information against sanctions lists, politically exposed person databases, fraud prevention systems, and other compliance tools.
If a check raises concerns, Roobet may delay transactions, request more information, restrict the account, or close the account.
4.3. Refusal To Verify
If you do not provide requested documents, provide unclear documents, or submit information that appears false or inconsistent, Roobet may limit your account until the issue is resolved.
5. Payments And Withdrawals
5.1. Payment Availability
Payment methods shown on Roobet may vary by country, law, account status, currency, network, provider, and compliance review.
A payment method appearing on the website does not guarantee that it is available to every Australian user.
5.2. Credit And Digital Currency Restrictions
Where Australian law applies to online or telephone wagering, Roobet will not accept payment methods that are prohibited in Australia. This may include credit cards, funds linked to credit cards, and digital currency such as cryptocurrency.
If a payment method becomes unavailable because of Australian law, provider rules, or internal compliance requirements, Roobet may remove it without prior notice.
5.3. Withdrawals
Withdrawals may be reviewed before processing. Roobet may ask for identity checks, address checks, payment ownership confirmation, or source-of-funds information before releasing funds.
Processing times can vary depending on the payment method, network conditions, provider checks, and account review.
5.4. Incorrect Payment Details
You are responsible for entering correct wallet addresses, bank details, and payment information. Roobet may not be able to recover funds sent to an incorrect address, wrong network, or unsupported payment destination.
6. Games, Sportsbook And Product Access
6.1. Product Availability
Roobet may offer different products in different markets. Some features available internationally may be restricted in Australia.
Roobet may change, suspend, remove, or limit games, sportsbook markets, promotions, payment tools, account features, or website sections at any time where required by law, supplier rules, technical reasons, or business decisions.
6.2. Casino-Style Games
Casino-style products, including online slots, live casino, roulette, blackjack, poker-style casino games, crash games, and similar games of chance, may be unavailable to people physically located in Australia.
Any mention of Roobet casino products in brand materials should be understood as information about the wider Roobet platform in markets where those products are lawful.
6.3. Sportsbook And Wagering
Sportsbook access, where available, may be subject to Australian licensing rules, state and territory requirements, bet type restrictions, and payment restrictions.
Roobet may refuse or void a bet where it is placed in breach of law, technical rules, market rules, location restrictions, account restrictions, or these Terms.
7. Bonuses And Promotions
7.1. Promotion Eligibility
Promotions are not guaranteed. They may be limited by country, account status, verification level, product availability, payment method, responsible gambling controls, and legal restrictions.
Australian users may not be eligible for promotions connected to prohibited products.
7.2. Bonus Rules
Each bonus may have its own conditions, including wagering requirements, expiry dates, minimum odds, game exclusions, maximum bet rules, withdrawal limits, and verification requirements.
If the specific promotion terms conflict with these Terms, the promotion terms apply to that promotion only.
7.3. Abuse Of Promotions
Roobet may cancel bonuses, winnings, or promotional benefits if it detects bonus abuse, duplicate accounts, coordinated play, false information, technical exploitation, or any attempt to gain an unfair advantage.
8. Fair Use And Prohibited Conduct
8.1. Account Misuse
You must not create multiple accounts, use another person’s account, provide false information, hide your location, interfere with website systems, or use Roobet for unlawful activity.
8.2. Automated Tools
Bots, scripts, scraping tools, automated betting systems, and any software designed to manipulate Roobet services are not allowed.
8.3. Fraud And Suspicious Activity
Roobet may investigate suspicious activity, including unusual payments, account sharing, identity mismatch, collusion, chargebacks, bonus abuse, or attempts to bypass Australian restrictions.
During an investigation, Roobet may freeze balances, delay withdrawals, cancel bets, restrict account access, or request more information.
9. Responsible Gambling
9.1. Gambling Should Stay Controlled
Roobet is intended for adults who can use gambling-related services responsibly where such services are lawful. Gambling should not be treated as a way to earn income, recover losses, solve financial problems, or escape personal pressure.
If gambling stops feeling recreational, you should pause and seek support.
9.2. Safer Gambling Tools
Where available, Roobet may provide tools such as deposit limits, cool-off periods, self-exclusion, account restrictions, and access controls.
If you choose self-exclusion, the restriction may remain in place for the selected period and may not be reversed early.
9.3. Australian Support Services
Australian users can seek confidential support through Gambling Help Online and the National Gambling Helpline.
BetStop, the National Self-Exclusion Register, may also be available for Australian licensed online and phone wagering services.
10. Security And Privacy
10.1. Account Security
You should keep your login details private, use a strong password, and enable two-factor authentication where available.
If you believe your account has been accessed without permission, contact support immediately.
10.2. Data Use
Roobet may collect and use personal information for account management, verification, fraud prevention, AML checks, payment processing, responsible gambling, customer support, and legal compliance.
Personal information is handled in line with Roobet’s privacy practices and applicable data protection requirements.
11. Suspension And Closure
11.1. Roobet’s Right To Restrict Accounts
Roobet may suspend, restrict, or close an account if it believes the account has breached these Terms, violated the law, failed verification, used prohibited products from Australia, abused promotions, or created compliance concerns.
11.2. User-Initiated Closure
You may request account closure by contacting support. Before closure is completed, Roobet may need to resolve pending bets, withdrawals, verification checks, or compliance reviews.
12. Contact Details
12.1. Roobet Australia Contact Information
For support or general account questions, Australian users may contact Roobet using the details below.
Phone Number: +61 2 9363 5045
Office Address: 238 New South Head Rd, Edgecliff NSW 2028, Australia
Email: [email protected]
12.2. Support Requests
When contacting support, include clear details about your issue. Do not send passwords, seed phrases, private wallet keys, or sensitive payment credentials.
13. Changes To These Terms
13.1. Updates
Roobet may update these Terms when laws change, products change, payment rules change, or internal policies are revised.
The latest version published on the website will apply from the date it is posted, unless a different effective date is stated.
13.2. Continued Use
If you continue using Roobet after the Terms are updated, you accept the revised version. If you do not agree with the changes, you should stop using the website and contact support if you need help with your account.
14. Final Notice
14.1. No Access Where Prohibited
Roobet does not permit the use of services in any way that breaches Australian law. If you are physically located in Australia, you must not access prohibited interactive gambling services, including online casino-style games.
14.2. Read Before You Use The Website
These Terms are meant to be read carefully, not skipped. They protect the user, the platform, and the integrity of the service. If anything is unclear, contact support before using the website.