Privacy Policy
1. Introduction
Roobet Australia respects your privacy and understands that personal information must be handled carefully. This Privacy Policy explains how information may be collected, used, stored, shared, and protected when you visit or use https://roobet-aus.com/.
This policy applies to visitors, registered users, and anyone who contacts Roobet Australia through the website, email, support tools, or other available communication channels.
2. Information We May Collect
Roobet Australia may collect personal information that you provide directly, such as your name, email address, phone number, date of birth, residential address, account details, support messages, and documents used for identity checks.
We may also collect technical information when you use the website. This can include your IP address, device type, browser, operating system, pages visited, session activity, location-related signals, cookies, and similar tracking data.
Where verification is required, Roobet Australia may ask for identity documents, proof of address, payment details, or information connected to fraud prevention, responsible gambling, security, or legal compliance.
3. Why We Use Your Information
Your information may be used to create and manage your account, confirm your identity, respond to support requests, improve website performance, detect suspicious activity, process eligible transactions, apply responsible gambling controls, and meet legal or regulatory requirements.
Roobet Australia may also use limited information to understand how visitors use the website, improve navigation, test features, and keep the platform secure.
We do not ask for more information than is reasonably needed for the purpose involved.
4. Australian Privacy Standards
Roobet Australia aims to handle personal information in line with Australian privacy expectations, including principles of openness, fairness, security, accuracy, and reasonable use.
Australian users should also understand that gambling-related services may involve additional checks because of age restrictions, payment rules, fraud prevention, anti-money laundering controls, and responsible gambling obligations.
5. Sharing Personal Information
Roobet Australia may share information with trusted service providers where needed to run the website and support its services. These may include identity verification providers, payment processors, hosting partners, analytics tools, fraud prevention systems, customer support platforms, and professional advisers.
Information may also be shared where required by law, regulation, court order, payment rules, security investigation, or a valid request from a relevant authority.
We do not sell personal information to unrelated third parties.
6. Marketing Communications
Roobet Australia may send updates, service messages, or promotional communications where permitted by law and user preferences.
You can unsubscribe from marketing messages at any time by using the unsubscribe option in the message or contacting support. Important account, security, legal, or service notices may still be sent even if you opt out of marketing.
7. Data Security
Roobet Australia uses reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, alteration, or disclosure.
No website or online service can promise perfect security. Users should also protect their own accounts by using strong passwords, keeping login details private, and avoiding shared or public devices when accessing sensitive account areas.
8. Access and Correction
You may request access to personal information held about you, or ask for incorrect information to be corrected.
Roobet Australia may need to verify your identity before handling such requests. In some cases, access may be limited where required by law, fraud prevention, security, or compliance obligations.
9. Data Retention
Roobet Australia keeps personal information only for as long as needed for account management, legal compliance, dispute handling, fraud prevention, security, responsible gambling, and business record purposes.
When information is no longer required, it may be deleted, anonymised, or securely archived.
10. Third-Party Websites
The website may contain links to third-party websites, payment providers, support tools, or external resources. Roobet Australia is not responsible for the privacy practices of those third parties.
Before sharing personal information with another website or service, review its privacy policy.
11. Contact Details
For privacy questions, account information requests, or concerns about how your information is handled, contact Roobet Australia:
Website: https://roobet-aus.com/
Email: [email protected]
Phone Number: +61 2 9363 5045
Office Address: 238 New South Head Rd, Edgecliff NSW 2028, Australia
12. Changes to This Privacy Policy
Roobet Australia may update this Privacy Policy when services, laws, security practices, or internal processes change. The latest version published on https://roobet-aus.com/ will apply from the date it is posted.